International shoppers, please choose your currency here before you start shopping.






FREE Shipping to Australia on all orders over $50

Login to your trade account

 

Warranties

Kilwell Limited Lifetime Warranty

KILWELL LIMITED LIFETIME WARRANTY
 

Enjoy the benefits of a KILWELL LIMITED LIFETIME WARRANTY against faulty materials, components and workmanship, for the lifetime of your Kilwell Branded product.

This warranty is limited to the original purchaser only and covers defects occurring under normal use of the product. Warranty is not valid for accidental damage resulting from abuse, misuse, neglect, failure to follow instructions for use, unauthorised alterations, modifications or normal wear and tear.

Kilwell reserve the right to assess and reject any claims if deemed unacceptable. If your Kilwell product was damaged due to misuse, our repair department can analyse the damage and repair it for a reasonable fee.

Should you ever have to claim for a warranty repair, please return your Kilwell product to the stockist where you made your purchase, along with your proof of purchase, and a description of the problem or contact Kilwell Customer Service to discuss your options: 07 345 9094

Freight charges will apply if you require overseas shipping.

 

 

 

 

 

 

 

 

 

 

BUCK FOREVER WARRANTY
 
ONLY BUCK® PRODUCTS DISTRIBUTED IN NEW ZEALAND BY KILWELL SPORTS LTD. WILL BE COVERED BY THIS WARRANTY.
 
In the unlikely event of a warranty claim, submission of your registration card will ensure your claim is handled with speed, efficiency and honest service.
 
The Buck Knives Forever Warranty is pretty much what it says. A Buck Knife is built to last. But if for some reason, your Buck is defective due to materials or workmanship, you can return it for repair.
 
We will repair your knife, including parts, labour and or replacement with a new knife at our discretion. Keep in mind; repair is not always possible or practical. We will replace your knife with the same or one that is comparable if your knife is no longer available. Please note if your knife has sentimental value when you send the knife to us.
 
REPAIRS NOT COVERED UNDER WARRANTY
 
If your knife needs to be repaired, please send it to us for evaluation. Don’t try to repair it yourself. Self–repair will void your warranty, not to mention that it could cause self–injury.
 

Reasons why we may charge you a small fee for a repair:

  • Damage caused by misuse or abuse.
  • Failure to care, clean and maintain your knife.
  • Damage due to self–repair.
  • Knife loss due to shipping to and from the Buck Knives factory
  • Damage due to dismantling or tampering with your Buck knife
  • Sharpening your Buck knife on a grinder.

Should you ever have to claim for a warranty repair, please return your Buck product to the stockist where you made your purchase, along with your proof of purchase, and a description of the problem or contact Kilwell Customer Service to discuss your options: 07 345 9094

 

 

 

 

 

 

 

TiCA REELS - 10 YEAR WARRANTY
 
TiCA reels are precision manufactured using the very latest technology and highest grade materials. TiCA reels will give the owner many years of enjoyment. TiCA has manufactured this reel in accordance with high quality standards and when it is used in the manner intended, it has a limited warranty for the original purchaser against defects in material and workmanship for a period of 10 years from the date of purchase. Kilwell Sports Ltd will repair or replace any defective reel, if faulty, as it deems most suitable. This warranty does not cover claims for problems caused by normal wear and tear, misuse, neglect corrosion or loss of line or other associated tackle or damage resulting from a malfunction. This warranty does not cover reels used for commercial purposes. Kilwell Sports Ltd is not responsible for freight or loss or damage of goods in transit to Kilwell Sports Ltd, but will return warranty repaired reels at no charge within New Zealand.
 
To request a warranty repair, please return the reel to the TiCA stockist where you made your purchase, along with the warranty card and your proof of purchase, or contact Kilwell Customer Service to discuss your options: 07 345 9094
 
Do’s
  • Do remove any sand or salt using freshwater and a damp cloth, tighten the drag first.
  • Do dry the reel then wipe or spray with a suitable tackle lubricant.
  • Do lubricate any moving parts.
  • Do loosen the drag AFTER washing and before storing the reel.
  • Do take your reel for annual service at a qualified dealer.
 
Don’ts
  • Don’t leave your reel covered in salt
  • Don’t use your reel for anything other than what it was designed to do.
  • Don’t use a hose to clean your reel, it may force salt and sand further into your reel.
  • Don’t disassemble your reel; take it to your TiCA Dealer for repair.
 
 

Meopta New Zealand Lifetime Warranty

 

 

 

 

 

 

 

MEOPTA NEW ZEALAND LIFETIME WARRANTY
 

As of April 1st 2019, your Meopta sports optic product, distributed by Kilwell Sports, and purchased in New Zealand after January 1st, 2019, is covered by a Meopta New Zealand Limited Lifetime Warranty. This warranty:

  • Covers manufacturers defects in materials & workmanship
  • Covers the original purchaser only
  • Requires a warranty certificate/registration and proof of purchase. (Required within 60 days of purchase)
  • We will repair or replace the product with equal or similar value and/or specifications

The Meopta NZ Limited Lifetime Warranty only covers defects which may arise during normal use. Meopta and Kilwell assume no responsibility whatsoever for malfunctions, damages or defects resulting from abuse, misuse, neglect, unauthorised alterations, modifications or repairs by any other entity other than the Kilwell Service Center. Also, any cosmetic or mechanical aging of the product which arises through normal use is similarly not covered. Kilwell will, at our option, repair or replace the product with one of equal or similar value and/or specifications. This warranty excludes electronic components, Laser Rangefinders, Red Dots, and cosmetic damage that does not affect the product’s operation or performance (as determined by Kilwell).

In order to qualify for the Meopta NZ Limited Lifetime Warranty, customers must register their Meopta sports optics product within 60 days of purchase. Register online or by completing the enclosed mail-in registration form found in the box of your product and sending it to: Meopta Warranty Registration, Kilwell Sports, Private Bag RO3033, Rotorua 3046. Kilwell will send you a Warranty Certificate. Store this in a safe place. Without proper registration, a standard warranty limited by 10 years from the purchase date is applied. 

Full Terms & Conditions.

   

Orvis

 

 

 

 

 

 

ORVIS WARRANTY

The following fly rods only are covered by the Orvis 25 Year Guarantee:

  • Clearwater
  • Recon
  • Helios 3

Should you ever have a claim we ask you to return the item to us with proof of purchase, your contact details, and a description of the problem. Warranty applies to original purchaser only. If you wish to return a fly rod under this guarantee, there will be a $70.00 shipping charge to send the rod to the USA.

If waders are returned to Kilwell and they need to be repaired due to wear and tear, there will be a repair charge. Our Customer Service team will let you know how much this will be before proceeding.